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FAQs

1. Does the device produce hazardous rays?

Veineux is a non-contact, point care device that uses non ionizing Near Infrared Rays (NIR) for imaging the veins. Therefore protection from radiation is guaranteed.

2. Can it be used for infants?

Veineux can be used from adults to infants. It can be used with patients with different body characteristics and skin tones.

3. Can it be used for adults?

Veineux can be used from adults to infants. It can be used with patients with different body characteristics and skin tones.

4. How long is the warranty period of my product?

The Veineux comes with a standard warranty for a period of 12 months. Check our warranty and service terms for more details.

5. Will it heat the patient’s skin? Should I be concerned about laser eye issues?

No. Veineux does not contain emission sources with enough intensity to cause body heating or skin damage with prolonged use nor does it use laser technology. We advise to avoid direct contact of light with the eyes.

6. What is the depth up to which it can detect veins?

Veineux can visualize veins up to a depth of 1-2mm.

7. How long is the battery backup for Veineux?

Veineux comes with a battery backup of 3 to 4 hours when fully charged.

8. What are the standard accessories that comes with the product?

Veineux comes with a flexible powered stand, battery charger and rechargeable Li-ion battery.

9. Does the company provide any training sessions?

Yes, we provide training session to our end user. Users can avail this by sending a request to technical assistance.
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